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Frequently Asked Questions
Hey there! Welcome to our FAQs page where you'll find answers to some of the most common questions about our shop, your orders, and roller skating in general. Can't find what you're looking for? No problem, just shoot us a message and we'll be happy to help you out.
About the Shop
Yes, we ship worldwide from Australia! Shipping costs will apply and will be calculated at checkout.
No, we’re an online retailer, which allows us to provide a convenient shopping experience for you from anywhere. We’re dedicated to offering you a fantastic selection of products, all accessible at the click of a button. If you have any questions or need assistance, we’re just a message away!
Orders are usually processed and shipped within 1-2 business days, unless otherwise noted on the product page.
If you need to modify or cancel your order, please contact us as soon as possible via our contact page.
We’ll do our best to accommodate your request, as long as your order hasn’t been shipped. Once it’s on its way, we won’t be able to make changes or cancellations.
About Roller Skating
Roller skating is a fun way to stay active. It improves cardiovascular fitness, builds strength and balance, and can enhance coordination. Plus, it’s a great way to relieve stress and socialise!
You can find more details on this topic in our journal, which you can access by clicking here.
To ensure you get the best fit for a specific roller skate model, be sure to check the size chart provided. The most accurate method for determining your size is to measure the length of your feet while wearing socks and then match that measurement to the size chart.
It is important that your roller skates fit snugly, but are not too tight, as this can lead to discomfort and limited mobility. Alternatively, if the skates are too loose, this can negatively impact your stability and control.
As a general guideline, it is important to note that the sides/width of your skates tend to loosen up with wear (particularly with leather models) while the length of the boot will remain the same.
The best wheels for roller skating depend on where you'll be skating and your skill level.
Softer wheels (78A-85A) are ideal for outdoor surfaces, providing a smoother ride on rough terrain. Harder wheels (88A-101A) work best indoors, like on rink floors, offering more speed and precision.
For beginners, mid-range wheels (around 85A-88A) can be a versatile choice. Always consider the surface and your style when choosing the right wheels!
To keep your roller skates in top condition, regularly check the wheels for wear and tear, tighten the bolts, and clean the bearings. Lubricating the bearings every few months will also help ensure a smooth ride.
Roller skating can be enjoyed on a variety of surfaces including concrete, asphalt, and smooth indoor surfaces like wood or sport tile. It's important to note that outdoor surfaces may have more cracks and rough areas, making them a bit more challenging for skating.
To ensure a smooth and enjoyable roller skating experience on any surface, it's recommended to use wheels that are specially designed for that surface.
About Returns
We want you to love your purchase! If you’re not completely satisfied, we offer a 30-day return period from the date you receive your item. To be eligible for a return or refund, the item must be unworn, unused, with tags, and in its original packaging. To view more details on our return policy click here.
Yes, return shipping costs are the responsibility of the customer. Please also note that original shipping fees are non-refundable.
If you need a different size or style, the quickest option is to return your original item for a refund and place a new order right away. Alternatively, if you’re happy to wait a bit longer, you can send your return back to us first, and we’ll ship your new item once we receive your return.
Once we’ve received and inspected your return, we’ll notify you about the approval status. If approved, we’ll process your refund within 5 business days. Please note that your bank or credit card provider may take additional time to process the refund.
Unfortunately, we cannot accept returns on custom or personalised products, as well as final sale items. Final sale items will be clearly marked on the product page upon purchase.